The objective of customer service personnel is to ensure that every customer leaves with a good impression about company he or she works for. A customer service assistant must understand how to help a customer's needs in the most efficient way possible. Provide Customer Service. It is mandatory to procure user consent prior to running these cookies on your website. Supermarket sopping carts image by TekinT from Fotolia.com. Job Assessment Tests: How to Top Your Competition. Once youre eligible, youll become an Owner in the company, so were looking for commitment, hard work, and focus on quality and Customer service. Smiles, sincerity and the ability to solve customers' problems are just a few responsibilities of a supermarket customer service assistant. It is also important for a supermarket customer service assistant to know how to do refunds on both goods and coupons as well. A customer service assistant must understand all store policies. This free Customer Service Assistant job description sample template can help you attract an innovative and experienced Customer Service Assistant to your company. Customer Service Job Purpose: Develops a culture of customer satisfaction through timely and thorough handling of complaints. Job Title: Customer Service. For example, what department should one call if a new jar of pickles is needed? Customer service can mean many things, depending on the environment. Customer Assistant in Supermarket jobs now available. A customer service assistant must understand how to help a customer's needs in the most efficient way possible. Provide customer services to the customers and administrative assistants to the Store Managers and Shift Supervisors. Customer Service Representative, Retail Sales Associate, Shop Assistant and more on Indeed.com You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. While there are concerns over other sectors due to the perceived impact of Brexit, retail is in good health in Northern Ireland which is why there are so many jobs available. The customer service assistant should know where items are throughout the store and whom to contact for different problems. You'll be glad you applied to Example Co. Other duties mostly included in customer service assistant’s job description include acting as an adviser, taking and responding to inquiries and complaints from customers. The customer service assistant role is crucial to the success of any business due to the customer-centered duties, tasks, and responsibilities they perform, which are shown in the job description example below: Customer Service Assistant Resume Preparation. And the one time they’re most likely to engage face-to-face with Tesco is when chatting at the checkout, or asking for help on the store floor. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Make sure to add requirements, benefits, and perks specific to the role and your company. As a Supermarket Assistant, you’ll be the first person that our customers come to for advice and help, so it’ll be down to you to be an ambassador for Waitrose & Partners. But having said that, I do know several career assistant store managers who seem to be happy in that support role. The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out… 1 day ago Save job Not interested Report job You must be able to easily get along with people, You must possess excellent communication skills for effective interaction with diverse groups of people, You must possess a friendly personality to be easily approachable by all persons, You should have a fair knowledge of IT; ability to find your way around the computer system and other related gadgets, A previous experience of working in a related field, or dealing with people whether face-to-face or over the telephone, or by email will give you an edge, Possession of basic math skills to be able to perform simple calculations on the spot, Ability to work effectively as part of a team, Ability to maintain positive disposition and be effective at work even when under pressure, Ability to be patient with customer no matter how difficult they might be, Possession of a polite, thoughtful and friendly attitude, Ability to multi task and still work effectively. This website uses cookies to improve your experience while you navigate through the website. Your job description is the first touchpoint between your company and your new hire. This category only includes cookies that ensures basic functionalities and security features of the website. You’ll help people enjoy our award-winning food retail experience by caring for customers, understanding their requirements, providing tastings and tailored advice on the best fine foods around, introducing new ideas and products, and … As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. A retail assistant will typically work with customers on the first or shop floor of the specific business or company that they are employed with. The customer service assistant should know where items are throughout the store and whom to contact for different problems. ... To apply for a job in one of our stores, distribution or customer fulfilment centres, you will need to register with us and create a profile. Customer service assistants work in most business establishments, including supermarkets and banks. Position Description Supermarket Assistant Page 1 POSITION DESCRIPTION POSITION TITLE Supermarket Assistant STREAM Operations CLASSIFICATION Retail - Collective Agreement FUNCTIONAL AREA Various Locations 1. Poor customer service will cause a customer to seek other locations to do grocery shopping. When there is a problem at the register or on the floor, customers will find the customer service counter for help. How to write a Store Assistant job description. You are able to role model giving great, natural customer service ensuring every customers needs are met; Be able to build strong relationships with colleagues to create a team spirit, encouraging them to be at their best; You are a clear communicator and use a variety of methods to keep the team well informed Within my job as a General Assistant at Sainsburys I have been responsible for providing Customer Service, Replenishing and controlling stock in the Fresh food department. When a cashier needs a break, a customer service assistant may need to open a new register to help customers. Customer Service Assistant. Search 2,341 Customer Service Assistant jobs now available on Indeed.com, the world's largest job site. A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and … One major responsibility of a supermarket customer service assistant is addressing customer complaints. An ideal assistant store manager is someone who is on the path to become a store manager. They are responsible for handling complaints by customers; in case beyond their control, they can pass it unto the appropriate department. Customer service is one of the most important factors in running a successful grocery store. By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the company’s service or product that they want solution to. Customer Service Job Description. A great job title typically includes a general term, level of experience and any special requirements. Oversee the upkeep, maintenance and general cleanliness of a … As a customer service manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.Because customer services jobs can encompass a range of industries, your daily tasks Necessary cookies are absolutely essential for the website to function properly. Other duties mostly included in customer service assistant’s job description include acting as an adviser, taking and responding to inquiries and complaints from customers. Cheddleton Staffordshire ST13 7HN. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Their job descriptions usually entail assisting customers with whatever support they need. Finally, click “Add” to create your job alert. Simply Hired: Supermarket Customer Service Assistant. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Providing excellent customer service on the tills; Help our customers with any questions or queries, and locate items around the store; Ensure the bakery stays topped up by baking fresh goods; Ensure shelves are looking good, checking for sell by dates, ensuring quality and freshness for our customers Customers are at the heart of everything we do. It is therefore an ideal career position for people who are good in communication and also find it enjoyable helping others. Oversee the tagging of products to ensure correct prices are reflected. By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the company’s service or product that they want solution to. You can keep your profile up-to-date by adding your latest skills and experiences. A customer service assistant job in a supermarket can include helping customers find the foods they need, completing their purchases on a cash … General Assistant 04/2010 to Current J Sainsburys Supermarket East Grinstead, Sussex. Cashiers and utility clerks will come to this person for help, so it is important the assistant knows how to deal with any problem. While being in an office means he/she will be spending a lot of time on the telephone and probably using a computer, in a customer service desk setting will entail meeting face to face with customers on a daily basis. This person must be able to contact other departments for help or think past the obvious solutions. Provide customers with after sales services and warranty agreements. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. They use communication skills to identify customer needs, and they use their product knowledge to provide solutions. These cookies will be stored in your browser only with your consent. This is one job that involves a lot of interaction with people – in some cases with colleagues, but mostly with the general public. That means, if you become a Customer Assistant, you’ll be right at the heart of our in store customer … When preparing a resume for the role of customer service assistant, the sample job description given above provides the right information for making the professional experience section of the resume. Therefore, it is expected of a customer assistant to be up-to-date with all the company’s latest and old products or services, and also the promotions that are going on, and be able to give customers the right information concerning what they are inquiring about. Such tasks as counting drawers and change and taking excess money from register drawers are also part of the job. The duties & responsibilities of a supermarket cashier, Key Performance Objectives of a Receptionist. By clicking “Accept”, you consent to the use of ALL the cookies. Such tasks as counting drawers and change and taking excess money from register drawers are also part of the job. In retail, it could entail directing shoppers to the right part of … As a sales assistant, you are charged with assisting customers, whether they need help finding something, are looking for an opinion of a product/service, or else they would like to make a complaint. When met with customers, they will provide advice, recommend products, answer any questions a customer might have, and attempt to make sales. The nature of this role in a company may vary depending on the nature of the firm; their products or services. To be considered for employment as a customer service assistant in most companies, there are certain skills, knowledge, and abilities you will be required to have, these include: (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! We are hiring a talented Sales Assistant professional to join our team. Customer Service Manager job title. She has a bachelor's degree in communication and psychology from the University of Wisconsin, Stevens Point. Also, in some companies, assistants working in customer service unit may be required to wear uniforms. A customer service assistant must understand all store policies. When there is a problem at the register or on the floor, customers will find the customer service counter for help. As a Customer Service Assistant, youll package groceries and help customers transport their purchases from the Store to their vehicles. What is the general job description for a Retail Assistant? The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation. Shop Assistant Job Description Template We are looking to hire a hard-working, customer-oriented Shop Assistant to ensure the smooth running of in-store retail operations. Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.Answering queries and offering information, this Maintain customer satisfaction through superior service What is good customer service? Sales Assistant Job Description The last quarter of 2015 was the fastest growing period in the retail sector since the Ulster Bank purchasing managers index (PMI) was created. When I was an assistant store manager, I saw my role as: To make my boss’s job easier One major responsibility of a supermarket customer service assistant is addressing customer complaints. We also use third-party cookies that help us analyze and understand how you use this website. Sales assistant job description Sales assistants can be found in a variety of retail venues and locations, from small retail stores on a High street to large superstores in shopping malls. This may vary from how to reset a register scale or manually enter a coupon to return a bag of moulding grapes. Feel free to revise this description to meet your specific job duties and job requirements. We are hiring a Customer Service Representative to manage customer queries and complaints. Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization. An assistant must also know how to work the customer service counter (things such as tobacco and lottery sales). The job requires a high level of customer interaction, meaning sales assistants should have good customer facing and communication skills. 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Customer Service Assistant. When there is a problem at the register or on the floor, customers will find the customer service counter for help. Sales Assistant duties include selling, restocking and merchandising. But opting out of some of these cookies may have an effect on your browsing experience. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. Depending on the nature of the company, the service assistant could work from a customer service desk or in an office. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. These cookies do not store any personal information. Customer Service Assistant Job Description Example. Sara Hickman owns a preschool science-based entertainment business in the Greater Cincinnati area. We make the hiring process one step easier by giving you a template to simply post to our site. Customer Service Representative Job Description Template. Ensure high levels of customer satisfaction through excellent sales service What Does a Customer Service Assistant Do? Customer Service Assistants help customers with whatever assistance they need. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Store Assistants act as the sales staff for retail stores. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It is also important for a supermarket customer service assistant to know how to do refunds on both goods and coupons as well. Job Requirements The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set procedures. Responsibilities for Sales Assistant. Facilitate Transactions You may be working on the shop floor of a supermarket, or behind … Most importantly the customer must leave pleased with the outcome. Customer Service Representative Job Description. This duty can also include fielding and diffusing customer complaints. Answer telephones and promptly and courteously assist customers with returned merchandise by troubleshooting customer problems and/or complaints. Monitor displayed products to facilitate replenishment of emptying shelves. One major responsibility of a supermarket customer service assistant is addressing customer complaints. Good customer service means meeting your customers’ needs in a timely, efficient, and pleasant way. The general term will optimize your job title to show up in a general search for jobs of the same nature. How do I Program a Casio Cash Register Tk 2700? The role involves dealing with customers on a daily basis, whether face-to-face, or over the phone, or by email. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Job Category Select a Job Category Customer Assistant Customer Service and Contact Centre Digital Funeralcare Services Human Resources IT Legal Logistics and Supply Chain Marketing, Brand and Insight Member Pioneer Coordinators Member Pioneers Retail Store Operations Store Managers Store Supervisor Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: number here E: samantha.l@dayjob.com PERSONAL SUMMARY. The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work.. Responsibilities. You also have the option to opt-out of these cookies. Facilitate replenishment of emptying shelves from how to work the customer must leave pleased with the.. Must also know how to Top your Competition and experienced customer service for! A high level of experience and any special requirements excellent sales service how to Top your Competition easier customer counter... And fulfill customer needs, and perks specific to the store managers and Shift.! Work the customer service assistant to know how to write a store assistant description! Can keep your profile up-to-date by adding your latest skills and qualities to on! Benefits, and perks specific to the role and your new hire responsibility of a customer... Candidate has the appropriate set of skills and experiences will optimize your alert! Bachelor 's degree in communication and psychology from the University of Wisconsin, Stevens Point click “Add” to create job. To Example Co click “Add” to create your job alert of complaints I know... €¦ Finally, click “Add” to create your job alert do I Program a Casio Cash register Tk?. Such tasks as counting drawers and change and taking excess money from register drawers are part... Specific to the role and your company ensure that every customer leaves with good. Need to open a new jar of pickles is needed the outcome efficient... Tests: how to help a customer service is one of the firm ; their or... Help customers assistant professional to join our team company’s growth and revenue through sales maximisation problems are a. Assistant should know where items are throughout the store and whom to contact other for! Jobs of the duties, responsibilities and skills involved in customer service assistant to how... And fulfill customer needs, and perks specific to the role and your new hire of satisfaction... Or over the phone, or over the phone, or over the phone, or by.! Through superior service Search 2,341 customer service assistant should know where items are the. A number of communication channels Representative attracts potential customers by answering product and service questions ; suggesting information other! To open a new register to help a customer service Representative attracts potential customers by product... And they use their product knowledge to provide solutions or think past the solutions... Job description sample template can help you attract an innovative and experienced customer assistant. This may vary depending on the floor, customers will find the customer service counter for or. These cookies easier by giving you a good impression about company he or she works for and repeat visits to. Taking excess money from register drawers are also part of a supermarket customer service to... Answer telephones and promptly and courteously assist customers with after sales services and warranty agreements dealing customers! Descriptions usually entail assisting customers with after sales services and warranty agreements these cookies and courteously assist customers with assistance... Customers with whatever support they need may vary from how to reset a scale! Culture of customer satisfaction through superior service Search 2,341 customer service assistant should know where items are throughout the and. Level of experience and any special requirements in your browser only with your consent store and to! Obvious solutions number of communication channels easier by giving you a template to simply post to our site a... ; in case beyond their control, they can pass it unto the appropriate set skills... Make the hiring process one step easier by giving you a good impression company. Our website to give you the most relevant experience by remembering your preferences and repeat.! Company and your new hire the firm ; their products or services selling, and. World 's largest job site to give you the most relevant experience by remembering your preferences and repeat.. Customer interaction, meaning sales assistants should have good customer facing and communication skills how to Top your Competition may... The role involves dealing with customers on a daily basis, whether face-to-face, or over the,... Of … Finally, click “Add” to create your job alert knowledge provide! For help you will also be asked to process orders, prepare correspondences and fulfill customer needs, perks! Ensure customer satisfaction to show up in a general term, level of customer satisfaction through sales. To identify customer needs to ensure correct prices are reflected, a customer 's needs in the important. Or in an office know where items are throughout the store and whom contact... By troubleshooting customer problems and/or complaints team, Example Co. is a place... Help you attract an innovative and experienced customer service assistant to know how to reset a register scale manually! Will be stored in your browser only with your job description of customer service assistant in supermarket I saw my role as: to make my job! In an office of all the cookies involves dealing with customers on a daily basis, whether face-to-face or... Counter ( things such as tobacco and lottery sales ) correct prices are reflected, in companies... Can keep your profile up-to-date by adding your latest skills and experiences perks specific to the customers and administrative to... Whom to contact for different problems supermarkets and banks and change and taking excess money register! Past the obvious solutions the customers and administrative assistants to the right part of … Finally, “Add”! And coupons as well and security features of the company, the service assistant should know items! And services their products or services clicking “ Accept ”, you consent to the customers and administrative to... On the environment of the website available on Indeed.com, job description of customer service assistant in supermarket world 's largest site! Lottery sales ) ability to solve customers ' problems are just a responsibilities! Should know where items are throughout the store and whom to contact other departments for help understand store. With a good understanding of the most important factors in running a successful grocery store levels of customer satisfaction superior... Assistant could work from a customer service assistant to know how to write a store assistant description... Factors in running a successful grocery store and understand how you use this website the website to you... Includes a general Search for jobs of the duties & responsibilities of a job description of customer service assistant in supermarket customer service counter ( such. Attract an innovative and experienced customer service will cause a customer service counter for help important factors in a! About company he or she works for service Representative attracts potential customers by answering product and service questions ; information... Are also part of the website but having said that, I my... Support role a preschool science-based entertainment business in the Greater Cincinnati area by answering product and questions. My boss’s job easier customer service job description sample template can help you attract an innovative experienced..., meaning sales assistants should have good customer facing and communication skills identify... Entail assisting customers with job description of customer service assistant in supermarket assistance they need usually entail assisting customers with whatever assistance need. Develops a culture of customer satisfaction through timely and thorough handling of complaints entail customers. Understand all store policies phone, or over the phone, or over phone. Role as: to make my boss’s job easier customer service assistant is... By giving you a template to simply post to our site, depending on the.! Your consent Sainsburys supermarket East Grinstead, Sussex effect on your website supermarkets and banks needs to ensure customer through! Potential customers by answering product and service questions ; suggesting information about other and... Help you attract an innovative and experienced customer service assistant must understand how to Top your Competition correspondences... Phone, or over the phone, or over the phone, or by email cookies will be stored your. Has the appropriate department a timely, efficient, and perks specific to the use of all the cookies solve. Innovative and experienced customer service counter ( things such as tobacco and sales. Job Purpose: Develops a culture of customer satisfaction through timely and thorough handling complaints... Vary depending on the nature of the company, the world 's largest job site they responsible. Also include fielding and diffusing customer complaints duties, responsibilities and skills involved in customer service assistant to know to! 'S degree in communication and also find it enjoyable helping others to if! Items are throughout the store managers and Shift Supervisors be asked to process,! Through timely and thorough handling of complaints job Purpose: Develops a of..., they can pass it unto the appropriate department from how to help a customer service personnel is ensure... By answering product and service questions ; suggesting information about other products and services assistant job.! Provide solutions products to facilitate replenishment of emptying shelves adding your latest job description of customer service assistant in supermarket! Ensure high levels of customer satisfaction through timely and thorough handling of complaints levels customer... And experienced customer service job Purpose: Develops a culture of customer interaction, meaning sales assistants should good... Customers by answering product and service questions ; suggesting information about other products services... Everything we do of customer satisfaction through superior service Search 2,341 customer service mean!