The back of the house refers to those operations of the hotel that deal with housekeeping, food, and engineering, and which are seldom observed by guests. Hotel department may be divided into the Front of the house and back of the house and housekeeping work s as the "Back of the house" OR they are also called "Heart of the house". The back of house is the staff area, where cooks and other support staff work. The throw pillows on the couch or a duvet's crispness on the bed are some of the first things guests observe when they enter a hotel room. This acts as the central command center in a restaurant because it’s where the food is prepared, cooked, and plated before making its way to the customer’s table. Back of house staff Before we get into who works in the back of house, it’s important to note that all back of house employees must wear clean uniforms and aprons while on the job. Back-of-the-House • The back-of-the-house (BOH) is the area in a hospitality business that guests usually do not see. Back of the House • refers to those departments or areas which rarely have staff-to-guest interactions. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.eval(ez_write_tag([[336,280],'setupmyhotel_com-medrectangle-4','ezslot_13',610,'0','0'])); The housekeeping department is responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and surroundings in a hotel and for the immaculate care and upkeep of all guest rooms and public spaces at all times. The back of the house should be kept just as tidy, clean and, organized as the front of house area at a hotel for two reasons. Hospitality Jobs, Browse Any storage room, closet, laundry room or, office is typically labeled as a “back of house” area at a hotel. The reservations department is responsible for receiving and processing reservation requests for which of the following? Where the back of the house (BOH) is neglected, operations personnel will find it more difficult to provide an efficient service for guests. The back-of-house shall be impeccable at all times. All the behind-the-scenes areas that customers will not see. Which of the following hotel departments is a back-of-the-house area. c. The terms “back of house” and “front of house” are used in the restaurant community to distinguish between different areas in a restaurant. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. • Other job sites only show jobs employers pay to post. • It is also called the heart-of-the-house. AREAS UNDER BACK OF THE HOUSE Kitchen Stewarding Employee Area Office 4. Your mission is to assist the Back of House management team to ensure the highest standards of health, & safety and hygiene in all back of house areas are maintained at all times.. Employees from this department keep the … What do you think about this article? OTA – Online Travel Agency - Definition / Meaning, 6 Stages of The Guest Check–In Procedure [With Flowchart], Types of Common Guest Complaints in Hotels, Different Booking Source Of Hotel Reservation with Examples, Security - Handling Suspicious Items and Packages in Hotels, HR - Sample Reference Check Questions For Recruiting Hotel Staff, Security - Types of Emergency Situations Encountered in Hotels, Store - Inventory Stock Check Policy for Hotels, 10 Types of Trolley Used in Food and Beverage Service, Room Service / In-Room Dining Department Layout or Design, Types of Spoons and Knives Used For Food & Beverage (F&B) Service, Main Factors To Consider While Menu Planning, Must Have Menu Knowledge for Food and Beverage (F&B) Service Staff, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], Housekeeping - Introduction, Definition, Role, Responsibilities and Layout, Room Status Cycle (Diagram) In Housekeeping | Hotels, Room Status Codes For Housekeeping Department, Types of Window Curtains / Window Treatments For Hotels, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. Back of house jobs, often referred to as BOH jobs are the behind the scenes jobs in restaurants and retail. THE FOOD SERVICE INDUSTRY Guests may see into these restricted spaces as they are passing by. Even if you miss it, you will land among the stars. © Setupmyhotel 2021 - All rights reserved. Rate it using the stars above and let us know what you think in the comments below.